Drilled Skis / Bingings Incompatable

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Ami in Berlin
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Drilled Skis / Bingings Incompatable

Postby Ami in Berlin » Mon Aug 13, 2007 11:48 pm

So I just returned from my vacation in the US with some skis in tow. I have encountered one problem while trying to mount binding, though.

I bought Salomon Snowscape 7 skis and Salomon Profile Auto Universal Bindings. I mounted the front section with no problems. The middle section also mounted easily. But with the back section, it appears that the hole drilled on the ski is about one inch too high for the binding.

Surely the bindings ought to be compatable with the skis, especially since I bought them because they were listed as an item that "goes well with your skis" on the REI website.

Is it possible that skis were improperly drilled? Or that I actually should have gotten different bindings?

So what do I do now? Returning the skis or bindings will be difficult as I am now out of the country. Would it be bad simply to have the bindings drilled in the correct place, leaving a hole drilled that would be covered by the bindings? Would this damage the integrety of the skis?

Help!

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swervy jervy
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Postby swervy jervy » Tue Aug 14, 2007 8:28 pm

It sounds like you don't have much choice. You could email photo evidence to REI and see what they offer. They have very good customer support. Might try that first.

Alternatively, you should probably take it to a local shop and have them evaluate. If REI won't cooperate in some way the local shop may be able to remount. They would probably fill the misaligned hole(s) with some type of epoxy to keep the moisture out and the skis may be fine.

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Ami in Berlin
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Postby Ami in Berlin » Thu Aug 16, 2007 5:10 pm

My email to REI:

Dear Sir or Madam,

I recently purchased a pair of Salomon Snowscape 7 cross country skis and Salomon Profil Auto Univerisal bindings. I picked up these items at the Seattle store on 6 August. I selected this combination of ski and binding because the bindings are recommended on your website under “Things you might need for this item” when selecting the skis.

I was therefore quite surprised when I tried to mount the bindings to discover that the holes drilled in the skis are not compatible with the bindings. The hole for the rear section of the binding is approximately one inch too high. Surely this should not be the case for items that are recommended to be purchased together. I do not know if this is a circumstance of the bindings being incompatible with the skis or of the skis having been drilled in the wrong place. I have taken pictures detailing the problem, but the email form on your website does not support attachments. I would be pleased to send these photos if requested.

Normally, I would simply return the skis and bindings (although I am unclear exactly which is faulty), but this is anyway somewhat difficult and rather costly as I live in Berlin, Germany. I am therefore at a loss as how to resolve this situation.

I am open to suggestions of how to fix this problem. The only option that I can think of is to have the bindings professionally mounted here, including new holes being drilled and the existing holes being sealed with epoxy (as to prevent water damage). This assumes that it is only the rear holes that have been incorrectly drilled, of which I am not 100% certain. This also compromises the integrity of a brand new pair of skis, which I am obviously not pleased about. This may also be a costly option.

I await your thoughts in addressing this problem.

My order information:

Confirmation Code: EDIT
Customer Name: EDIT
Online Number: EDIT
Item Numbers: EDIT and EDIT

Yours Sincerely,

EDIT

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Ami in Berlin
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Postby Ami in Berlin » Thu Aug 16, 2007 5:15 pm

REI's reply:

Hi EDIT,

Thank you for your e-mail regarding your Salomon Skis & bindings.

REI does not recommend that ski bindings be installed by a customer, but rather
they be taken to a certified technician at a ski shop with the correct equipment
to correctly and safely mount them.

The hole in the ski that does not line up with the binding is odd, they are
factory drilled by machine and are in the same location for all sizes. It is a
pretty simple and inexpensive process to plug the hole and drill a new one in
the correct location, this does not effect the ski's integrity unless it is
repeated more than 3 times.

Thank you for choosing REI as your gear and clothing resource.

Kevin
REI Product Information Specialist

----------------------------

Honestly, I'm not satisfied with this. The fact remains that they have sold me equipment that was prepared incorrectly. I'm going to reply, including the photos, and suggest that they inquire why the factory is drilling holes in the wrong place. Am I wrong to expect to be compensated for the cost of dealing with this? I purchased new skis. Why should they think it sufficient to tell me I can drill up to three additional holes in them without causing damage? If I wanted skis with additional holes drilled in them, I would have expected to pay a lot less than I did.

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Alpinord
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Postby Alpinord » Tue Aug 28, 2007 4:45 pm

Ami,

The additional holes should not be an issue in terms of the skis' integrity. You can easily plug them with epoxy, plastic plugs and glue, or something to keep the water from seeping into the ski. Just drill or have drilled the necessary holes and move on....no biggie IMO.
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Montana
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Postby Montana » Wed Aug 29, 2007 8:06 am

I agree with Alpinord. Any good ski shop will have plugs for the holes and a new hole can be drilled in the correct location without damaging the integrity of the ski.

If you were close to an REI you could return the skis saying you are not satisfied with them. REI readily exchanges or refunds purchase price for any reason. You could also do this by sending them back to REI and ask for a refund but, obviously, the cost is probably prohibitive considering you are in Germany. So the next best alternative is to plug the odd hole and drill a new one.
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Ami in Berlin
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Postby Ami in Berlin » Thu Aug 30, 2007 1:05 am

OK, maybe I'm being overly dramatic here. I got it fixed for all of $10, so no big deal really. I guess I just have this notion that when I buy something new, it should be in new condition. The explanation from REI was that the machine at the factory must have drilled the holes incorrectly. Are they not disturbed that this is happening?

Anyway, the problem is solved and no real harm has been done.

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Re: Drilled Skis / Bingings Incompatable

Postby Camilo » Tue Sep 18, 2007 6:26 pm

Why didn't you have the bindings mounted where you bought the skis?


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